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Complaints procedure

If you have a complaint about our service or a loan decision, we want to hear about it. Here's how to escalate:

1. Email info@greencash.co.za with your reference number and a clear description of the issue.
2. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 business days.
3. If you are not satisfied with our response, you can escalate to the National Credit Regulator (NCR) at ncr.org.za or the Credit Ombud at creditombud.org.za.

We treat every complaint seriously. Your feedback helps us improve, and we'd rather resolve issues directly than have them escalated.